Latest update: 17/06/2022
Please read carefully the following Terms and Conditions, before use of the present website.
1. General Information
The site payanna.gr is the website (hereinafter: ‘Website’), for the operation of the official online store for the sale of our products online (hereinafter: ‘e-shop’).
Owner and operator of the present e-shop is the sole proprietorship «ΓΙΑΝΝΑΚΟΠΟΥΛΟΣ Π. ΝΙΚΟΛΑΟΣ» (‘GIANNAKOPOULOS P. NIKOLAOS’), headquarted in 10 Amfipoleos str., Kato Toumpa, Thessaloniki, P.C. 54454, Greece, with Tax Identification Number: 112777980, Tax Authority: 6th of Thessaloniki, e-mail: info@payanna.gr , hotline service number: +30 231 550 7050 (hereinafter referred to as ‘the Company’, or ‘our Company’, ‘we’, ‘our’).
Our e-shop enables both our customers and all the internet users in general to be informed promptly about the products we offer, as well as to purchase products online. Through our e-shop we wish to provide services, products, relevant information, and to promote our Company, our physical store and our affiliates.
The use of our e-shop and the rights and obligations related thereto are subject to the Terms and Conditions set forth in the present Policy and its integral parts. The following Terms and Conditions exclusively cover any sale of products and / or provision of services through our e-shop, and any other terms and conditions are explicitly excluded.
2. Terms of Use
Our e-shop is addressed to any legal or natural person with full legal capacity, able to enter into legally binding agreements in the framework of the applicable legislation.
The use of the Website, its contents and its applications by persons under the age of 15 years is prohibited, unless they have the consent of the persons conducting their legal custody. The e-shop bears no responsibility whatsoever for any visit to this site and its use by minors, as it cannot control the identity of incoming users / visitors.
Any visitor/user is required to read and comply with the stipulated terms of use of our Website. By visiting, transacting or/and making use of the services of our Website, it is hereby considered that you expressly consent to and without demur accept the terms set forth herein without any exception. If you do not agree, you shall refrain from using our e-shop and from conducting any transaction.
The Company may at any time change, modify and update the terms of use, without prior notice, in compliance with the applicable legislation, for its adaptation to new available possible uses.
If the use of a service/product is regulated by special terms, then such terms of use override the general terms and constitute integral part of the present.
Our Company bear no liability for any breach of the stipulated terms of use that is due to force majeure.
3. Provided information and products – Liability limits
3a. By using the present Website, you explicitly agree that the use is exclusively at your own risk.
Our Company makes every effort to provide high quality services, and is committed to the truthfulness, accuracy, clarity completeness and validity of the information provided on its Website, in particular with respect to the identity and data of the Company, and to the existence of the main and essential characteristics described on a case-by-case basis for every product available, without prejudice to any technical or typographical errors or inaccuracies made by mistake or due to force majeure, which we shall rectify without undue delay as soon as we become aware of them.
Nevertheless, our Company guarantee the accuracy, completeness, correctness, timeliness or non-infringement of the content of the Website for any use, application or purpose.
More specifically:
The Company does not bear any liability – responsibility and is not bound by errors made by mistake during the registration of the electronic data on the Website of its e-shop, in accordance with the good faith and the generally prevailing commercial practices.
The Company does not guarantee the immediate correction of any errors or inaccuracies, nor the immediate response to all your questions or requests submitted, only it shall guarantee that it will examine them without undue delay and notwithstanding force majeure reasons hindering the relevant actions.
The images/ photos of the available products are indicative and under no circumstances can be binding regarding their characteristics. We make every possible effort to keep the images/ photos and the description of the features of our products up to date, always in contact with the production companies. However, our Company does not bear any liability against visitors/ users of our e-shop for any loss incurred, as a result of not updating the context of information right after the occurrence of any changes.
Our Company bears no liability for any alterations of sealed products, packages, etc., as well as for incomplete information not listed due to non-information by the production companies. If you find the above, please contact our Company to report the relevant problem.
Our Company cannot provide any guarantee on the availability of the products, but it guarantees timely information to end-consumers of the probability of the products unavailability, as well as the delay of the delivery of any order for quality control and safety reasons.
Our Company makes every effort for the efficient processing of each order and the final delivery of the order at your place. However, in any case it bears no liability for failure to process the order on the date that you prefer and in no way guarantees the processing time of the order, mainly and indicatively in case of extreme weather conditions, natural disasters, in case of loss of the necessary documentation by the affiliate courier company or incorrect planning and excessive workload of the affiliate courier company, in case of strikes, terrorist acts, war, in case of work stoppage or state-ordered ban of road, sea or air transports, as well as in any other case of force majeure. In these cases, our Company, if informed promptly about the reason for the delay, will contact you and inform you accordingly. The Company is not responsible in case of delay in the delivery of the ordered products, unless charged with fraud.
Our Company, in all cases, including negligence, does not bear any liability of a civil or criminal nature towards the visitors / users of our Website or third parties, for instance it is not responsible for any form of damage, direct or indirect, positive or negative (indicatively: loss of profits, loss of data, monetary satisfaction due to non-pecuniary damage, etc.), due to any reason related to the operation or not of our Website, its use, its navigation or the use of the services or the information available through it. Likewise, our Company is not responsible for the temporary unavailability of the website or the inability to provide the information and / or products available on it, for the interruption of individual or of all of its functions or applications, for any malfunction or technical issues that may arise, as well as for any unauthorized interference of third parties in the products or information available.
Moreover, even though our Company makes every effort to protect our Website from malevolent software and viruses, it cannot guarantee that the functions of the Website will be uninterrupted or free of any kind of errors, and it shall not be liable for any loss of data or any other damage, attributed either to use / copy / download or to alteration or infection by viruses or other unauthorized third-party interventions in files and information available through this Website.
Every user must take all the appropriate security measures (e.g. antivirus programs). The cost of any corrections or repairs shall be borne exclusively by the user and under no circumstances shall be covered by the Company.
3b. Visitors / users of our e-shop undertake the obligation to comply with the terms of use of our Website and to use the website, in accordance with the law and good manners. Visitors / users are expressly obliged to refrain from any unfair, illegal and immoral transaction against the services and content of the Website. They are solely responsible for the content of the transactions, while it is explicitly stated that the Company does not make any corrections or interventions in the data transferred by visitors / users. Visitors / users must fill in the required information correctly and accurately, either when submitting their order or when sending questions / comments in the ‘Contact Form’ field.
The use of the Website is subject to applicable Greek, European and international legislation and visitors/ users agree not to use our Website in any way leading to the violation of the law.
More specifically:
Visitors / users of our Website are expressly prohibited from interfering, transforming or modifying the content of our e-shop, with the aim of misleading third parties as to the origin of the Website, causing damage to the image and reputation of our Company, endangering the security of transactions and obstructing the access and browsing of other visitors / users to our e-shop. Likewise, it is expressly prohibited to disseminate misleading information about our products and services, to publish non-substantiated information, news, comments, etc., with the aim of damaging the public image of our Company and / or misleading consumers, as well as to promote and install any kind of arbitrary or unauthorized advertising, unapproved emails, and of any other form of content promotion and placement of messages, for the purpose of advertising, without the written approval and agreement of our Company
Visitors / users accept and undertake the obligation to not use our e-shop for sending, publishing, sending by e-mail or transmitting in other ways:
- any content that is illegal for any reason, causes illegal infringement and damage to our Company or any third party, or violates the confidentiality and privacy of information of any person
- any content that offends users’ morals, prevailing social perceptions and values, minority, etc.
- any content for which visitors / users do not have the right to transmit, in accordance with the law or contractual commitments, such as: internal information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements
- any content that infringes the protection of any patent, trademark, trade secret, copyright or other third-party rights;
- any hardware that contains software viruses or any other code, files, or programs designed to interrupt, damage, or corrupt any computer software or hardware.
Furthermore, visitors / users accept and undertake not to use the e-shop for intentional or unintentional violation of applicable legislation or regulations, not to use the online store to harass third parties in any way, not to use the online store for collection or storage of Personal Data of other visitors / users.
Any use contrary to the above terms, except for any civil and criminal sanctions, results in the termination of the services provided to the offender, without any notice. Our Company expressly reserves the right to exercise all its legal rights to safeguard and protect its interests, in particular to seek for judicial protection and legal redress for damages caused to its legitimate interests.
4. Intellectual and industrial property rights
The present site, as the official Website of our Company, with all the content posted on it (indicative: programs, information material of any kind, data, software, graphics), including any distinctive features, trademarks, brands, logos, images, photographs, drawings, texts, provided services, products, etc., constitutes intellectual property of the Company and is protected under the applicable provisions of Greek and European legislation and international conventions on trademarks, industrial and intellectual property and unfair competition. In any case, their appearance and display on this website shall in no way be construed as transfer or assignment of their license or right of use. Therefore, copying, analogue / digital recording and mechanical reproduction, distribution, transfer, processing, resale, creation of a production work or misleading the public about the actual provider of the contents of the Website, publication, transmission, transfer, presentation, connection, download or otherwise exploitation, in whole or in part, of the content of the website, in any way or means, is expressly prohibited, without the prior explicit and written permission of the Company, which expressly reserves all legal rights.
The content of the website is available to visitors / users exclusively for personal use and information purposes, while marketing for commercial purposes is prohibited. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties.
The products or services, the names, images, trademarks and other intellectual and industrial property rights of third parties, in particular the production companies, which may be mentioned on this website, constitute their own intellectual and industrial property, also protected by applicable law. Visitors / users are prohibited to reproduce, copy, disseminate, distribute, transmit or in any way use them, in addition to the above.
5. Security- Privacy- Personal Data Protection
Our website has an SSL Certificate for encrypting the data exchanged between the customer and our e-shop. Our e-shop does not store customer credit / debit card details, as these are only available to the affiliate bank, used for online payment transactions.
Our Company fully complies with the applicable national, European and international legal framework regulating the protection of personal data, and in particular with the ‘General Data Protection Regulation’ (Regulation (EU) 2016/679 of the European Parliament and of the Council) and the Law No. 4624/2019.
We invite you to read the Privacy and Personal Data Protection Policy, in order to be informed about the information we collect through this website, the privacy safeguards, and the protection of your Personal Data.
Our Company, acting as Data Controller, processes your Personal Data lawfully and fairly, for clearly defined purposes. All information related to your Personal Data is kept confidential. Our goal is to collect only the absolutely necessary Personal Data, which is appropriate and necessary for the respective purpose of processing, so that we can properly execute the contract between us, to provide you with information about our products and services, to respond to your questions and requests, as well as to provide you with the best possible personalized user experience of our e-shop.
Please review the Privacy and Personal Data Protection Policy , in order to find out more on the way our Company collects, organizes, stores, transmits, uses and generally processes your Personal Data, the categories of Personal Data collected, the legal processing bases and the period of its storage, as well as the security measures taken for the protection of your Personal Data.
6. Terms and Conditions applicable to Orders
To place an order in our e-shop you should:
(a) complete the fields with the necessary information for the conclusion of the sales contract and the shipment / receipt of the products; and
(b) to unconditionally accept the terms of the sales contract and the terms of use, in particular regarding the collection and processing of Personal Data.
Next to each product available for purchase in our e-shop, there is the “Buy” button, with the selection of which you add to the shopping cart the product you are interested in.
Navigate to our e-shop and add to your cart the products you wish to buy!
6a. Order registration
Orders are received in writing online, by completing and submitting the special Order Form available on the website. Once your order is accepted by the Company, you will receive relevant notice (confirmation of registration) via email. You shall check the above confirmation of registration and notify us immediately (no later than 4 hours after receiving the electronic notice) of any error, otherwise the information contained in the confirmation notice will be used for the execution of the contract.
Before placing your order, you should know the following:
The listed prices of the various products of our e-shop always include the applicable Value Added Tax (VAT) corresponding to them.
The various product offers are valid for a specific period of time, as stated on the website, and until stocks run out.
Our Company makes every effort to provide high quality services. However, the Company is not responsible for any errors or inaccuracies made inadvertently in prices, secondary product features, images / photos, nor for any interruption of the website or for errors in updating and indicating the price and description of a product, in accordance with the requirements of good faith. For this reason and best possible protection of our customers, please let us know before placing your order, if you find that a product is offered at an unusually low or high price in relation to its market value, in order for us to check the relevant information and correct any error.
6b. Payment methods
You can pay for your order in the following ways:
1. By bank deposit (transfer) to our Company account:
PIRAEUS BANK
Account number 60 7513 9518 111
IBAN GR76 0171 0750 0060 7513 9518 111
Beneficiary: Giannakopoulos Nikolaos (Γιαννακόπουλος Νικόλαος)
* In case of payment from another bank, the transfer costs are borne by the customer.
** The products are bound for up to 7 days, until the order is paid out. The order is then canceled by the system.
*** According to the current tax provisions, invoices worth more than 500.00 euros (including VAT) to individuals (retail receipt) and to professionals / companies (sales invoice) should be paid only by bank deposit or by credit / debit card.
In the deposit, please fill in your name or the code of your order.
After the deposit, it is necessary to send us the payment receipt via e-mail to info@payanna.gr or to inform us by phone at: +30 231 550 7050.
2. Cash on Delivery:
With an additional charge of €2.
Cash on Delivery is not valid for orders to Cyprus.
3. By credit / debit card.
Our e-shop accepts payment by Visa and MasterCard credit cards. After adding the products you want to the cart and selecting the payment by credit / debit card, you complete your order and are immediately redirected to the secure environment of Piraeus Bank, where you will fill in your personal details and your card details, as requested.
4. Payment upon pick-up from the physical store.
6c. Shipping Methods & Shipping Costs
1. Pick-up from the physical store:
If you wish to pick up your order from our physical store, you can do so on the same day or within 5 working days from the registration of your order. Pick-ups are made on working days and hours. You will be informed about the processing and availability of your order, in the same way that you will have placed it.
It is explicitly stated that Our Company reserves the right to inform you about the progress of your order, either by sending text messages (SMS, Viber, Whatsapp) from our mobile phone, or via e-mail, particularly in compliance with the applicable legal framework for the operation of commercial stores and the in-person pick-up of orders from the store.
2. Shipping via Courier company:
The shipment of our products is conducted by the company ELTA COURIER.
The ordered products are sent to the postal address of the shipment, indicated during the placement of your order. Deliveries of products take place anywhere in Greece during working days (Monday to Friday) and hours (9:00 am to 5:00 pm)
For shipments to your place, within Greece, the shipping cost is 3 euros.
For purchases worth more than 100 euros and weighing up to 2 kg, within Greece, shipping is free.
If you choose cash on delivery, the extra charge is 2 euros.
* By making your order from our store, you will receive the tracking number for easy search.
** In case of return of products, without the fault of our Company, the cost of shipping is borne by the customer and amounts to € 3 (Find out about the Return Policy)
Our Company makes every effort for the efficient processing of each order and the final delivery of the order at your place. However, it does not bear any responsibility and in no way guarantees the processing time of the order, mainly and indicatively in case of extreme weather conditions, natural disasters, in case of loss of the necessary documentation by the affiliate courier company or incorrect planning and excessive workload of the affiliate courier company, in case of strikes, terrorist acts, war, in case of work stoppage or even a state-ordered ban of road, sea or air transports, as well as in any other case of force majeure.
In these cases, our Company, if informed in good time about the reason for the delay, will contact you and inform you accordingly.
In any case, our Company reserves the right to delay any order for technical and organizational reasons, as well as for quality control and safety reasons.
The Company is not responsible in case of delay in the delivery of the ordered products, unless it is charged with fraud.
6d. Right of return- Withdrawal
– In case you changed your mind about the purchase of the specific product, as a customer you reserve the right to withdraw from the contract, with return of the product and corresponding reimbursement of the price you paid, within fourteen (14) calendar days upon receiving the product, if you declare so in writing through the ‘Contact Form’ or by sending an e-mail to: info@payanna.gr, pursuant to the applicable legislation on consumer protection, especially on distance contracts and out-of-store contracts.
For the return of products, you must previously contact us. You must send the products to our headquarters at the address: 10 Amfipileos str., Kato Toumpa, Thessaloniki, P.C. 54454, Greece, within 30 days from the statement of withdrawal.
The shipping costs of the returned products are not covered by the Company and are borne exclusively by the customer.
Within 30 days from the receipt of the withdrawal statement, the Company reimburses any amount received from the consumer, which will be credited to the bank account indicated by the consumer, in which he/she must be (co) beneficiary. The amount to be reimbursed does not include the initial shipping costs of the product.
The product you choose to return must be accompanied by the relevant transaction receipt, i.e. the retail receipt or the invoice-shipping form.
The product should be in excellent condition and in its original packaging. Returns are accepted only if the products that the customer wishes to return are in exactly the same condition in which they were received, i.e. with the protective and / or safety tape and without their packaging violated in any way.
You are not entitled to withdraw in the cases of Article 102 of the Law 4512/2018 and in any other case predicted for by the applicable legislation. Indicatively, you are not entitled to withdrawal in case of products not suitable for return for health reasons (e.g. earrings) or for hygiene reasons, and for products which have been unsealed after delivery, such as personal care items (e.g. x. such as lip gloss, mascara, lip liner, eye liner, nail polishes, face cleanser and in general items coming in direct contact with the skin).
The consumer is responsible for any reduction in the value of the goods, as a result of their management, other than the one that is necessary for the consumer to determine their nature, characteristics and function. We are not responsible and we will not compensate the consumer nor will the withdrawal be valid, in case the products have been damaged due to consumer’s fault, or in case of use which exceeds what is necessary to determine their nature, characteristics and function.
– You may choose to return the product you ordered and replace it with another product of equal or greater value.
In this case, the shipping fee is €6, as it is charged €3 for the shipment of the new parcel and an additional €3 for the receipt and return of the product at our headquarters.
The replacement of the returned products with the new products you choose will be concluded within 5 working days from the date the products are received, unless we inform you about the lack of stock of the new products. In the latter case, the monetary value of the returned product will be credited to the bank account indicated by the customer, in which he/she must be (co) beneficiary.
Replacement of a product, which is found to be defective, is done at the expense of Payanna Cosmetics.
In any case, for the process of replacement and shipping of the new product, you should contact us by phone at: +30 231 550 7050 or via an e-mail at: info@payanna.gr or via written message to the Payanna Cosmetics account on Instagram or on Facebook.
7. Liability and legal guarantee for defects
7a. In each sales contract, our Company is obliged to deliver to the consumer the products with the agreed properties and without real defects, according to articles 534 et seq. of the Civil Code. Waiver of the consumer from his protection before the appearance of the defect or the lack of the agreed property is invalid.
The Company may be considered as not fulfilling its aforementioned obligation, if the product it delivers to the buyer does not comply with the contract and especially if: 1. it does not comply with the description made, 2. it is not suitable for the purpose of the specific contract and especially for the specific use intended for that purpose, 3. it is not suitable for the use, for which things of the same category are usually intended, 4. it does not have the quality or the performance that the buyer reasonably expects from things of the same category.
The Company is liable regardless of its fault, if the product, at the time the risk passes to the buyer, has real defects or lacks the agreed properties, unless the buyer knew at the time of the contract that the thing does not comply with the contract or the non-response is due to materials provided by the buyer.
In cases of the Company’s liability for a real defect or for lack of agreed quality, the buyer is entitled at his choice: 1. to demand, without charge, the replacement of the thing with another, unless such action is impossible or requires disproportionate costs, 2. to reduce the price, 3. to withdraw from the contract, unless the real defect is insignificant.
The Company must carry out the replacement in reasonable time and without significant inconvenience to the buyer.
The aforementioned rights do not apply, if the defect has been caused by its use or by force majeure.
Consumer / buyer’s claims due to a real defect or lack of agreed property are prescribed after two years.
In case you have received a defective product, you must inform us in writing by filing in the ‘Contact Form’ or by sending an e-mail to: info@payanna.gr , stating which of the above rights you exercise.
To avoid inconvenience, it is advisable to carefully check, at the time of receipt of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In case you find a defect, you must contact us immediately upon receiving the products.
Within 14 days from your aforementioned written statement, you must send the product in the same way as you received it, to the headquarters of our company.
The product must be returned accompanied with the relevant transaction receipt, i.e. the retail receipt or the invoice-shipment slip.
7b. Improper order execution
If you receive a product other than the one you ordered, please inform our Company in writing, by filing in the ‘Contact Form’ or by sending an e-mail to: info@payanna.gr .
You return the product in the same way that you received it at the headquarters of our company without any charge of your own.
Our Company will send you, within 5 working days from the receipt of the returned product, the product you actually ordered at the same address, without any charge of your own.
If you find that the charge made for the purchase of a product is different from the one that appeared when submitting your order and was confirmed by our Company, please inform our Company in writing. In this case, our Company, after checking your order and confirming the charge, will refund you any additional amount charged.
8. Obligations of the consumer
Consumers-buyers are solely responsible for the selection of the product and its suitability for the purposes for which they wish to use it.
9. Modification of the Terms of Use
The Company reserves the right to unilaterally modify or update these terms of use and the individual terms of transactions, carried out through the e-shop, according to the needs and / or transactional manners, at any time and without notice.
The Company undertakes the obligation to inform the consumers about any modifications that concern a submitted order. It is clarified that the change of terms does not in principle refer to orders placed before these changes, unless these changes have a direct effect on the orders already placed.
When the current version of the terms of use is posted online, the continued use of the website and its services will be considered as an acceptance of the new terms. For this reason, please check the terms of use on a regular basis.
In the event that any part of the sales contract in accordance with these terms proves invalid or unenforceable by court decision, the validity of the remaining terms or part thereof is not affected, but the remaining contract will continue to be valid.
10. Applicable Law – Jurisdiction
Our Company makes every effort to resolve any disputes arising from the application of these terms and the general use of the website by its visitor / user, in a friendly, conciliatory and out-of-court manner. However, in cases where this is not possible, judicial protection and legal redress will be sought to resolve the outstanding disputes.
Online contracts are governed by European and Greek law, in particular the legislation governing matters relating to e-commerce, distance and out-of-shop contracts and consumer protection, as well as the Consumer Code of Conduct for E-commerce.
It is expressly stated that the protection reserved by the provisions of the law on contracts concluded by distance applies only to transactions with natural persons, who are traded for reasons that do not fall within their commercial, handicraft, business or freelancer professional activity.
Any disputes arising from the contractual relationship between the Company and its counterparty will be subject to the exclusive jurisdiction of the competent courts of Thessaloniki.
For out-of-court settlement of the dispute, you may contact the competent bodies for out-of-court settlement of consumer disputes, e.g. the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (www.efpolis.gr), the ‘Consumer Ombudsman’ (www.synigoroskatanaloti.gr, 144 Alexandras Avenue, P.C. 11471, Athens, Greece, e-mail: grammateia@synigoroskatanaloti.gr, as well as the Amicable Settlement Committees of consumer disputes, based in the local Municipalities of the country. You may also contact the Certified Alternative Dispute Resolution Body (ADR), i.e. the European Consumer Center of Greece (ECC GREECE), 144 Alexandras Avenue, P.C. 11 471, Athens, Greece, email: info@eccgreece.gr, which will guide you through the entire process of submitting and processing your complaint.
