1. Pick-up from the physical store:
If you wish to pick up your order from our physical store, you can do so on the same day or within 5 working days from the registration of your order. Pick-ups are made on working days and hours. You will be informed about the processing and availability of your order, in the same way that you will have placed it.
It is explicitly stated that Our Company reserves the right to inform you about the progress of your order, either by sending text messages (SMS, Viber, Whatsapp) from our mobile phone, or via e-mail, particularly in compliance with the applicable legal framework for the operation of commercial stores and the in-person pick-up of orders from the store.
2. Shipping via Courier company:
The shipment of our products is conducted by the company ELTA COURIER.
The ordered products are sent to the postal address of the shipment, indicated during the placement of your order. Deliveries of products take place anywhere in Greece during working days (Monday to Friday) and hours (9:00 am to 5:00 pm)
For shipments to your place, within Greece, the shipping cost is 3 euros.
For purchases worth more than 100 euros and weighing up to 2 kg, within Greece, shipping is free.
If you choose cash on delivery, the extra charge is 2 euros.
* By making your order from our store, you will receive the tracking number for easy search.
** In case of return of products, without the fault of our Company, the cost of shipping is borne by the customer and amounts to € 3 (Find out about the Return Policy)
Our Company makes every effort for the efficient processing of each order and the final delivery of the order at your place. However, it does not bear any responsibility and in no way guarantees the processing time of the order, mainly and indicatively in case of extreme weather conditions, natural disasters, in case of loss of the necessary documentation by the affiliate courier company or incorrect planning and excessive workload of the affiliate courier company, in case of strikes, terrorist acts, war, in case of work stoppage or even a state-ordered ban of road, sea or air transports, as well as in any other case of force majeure.
In these cases, our Company, if informed in good time about the reason for the delay, will contact you and inform you accordingly.
In any case, our Company reserves the right to delay any order for technical and organizational reasons, as well as for quality control and safety reasons.
The Company is not responsible in case of delay in the delivery of the ordered products, unless it is charged with fraud.