– In case you changed your mind about the purchase of the specific product, as a customer you reserve the right to withdraw from the contract, with return of the product and corresponding reimbursement of the price you paid, within fourteen (14) calendar days upon receiving the product, if you declare so in writing through the ‘Contact Form’ or by sending an e-mail to: info@payanna.gr, pursuant to the applicable legislation on consumer protection, especially on distance contracts and out-of-store contracts.

For the return of products, you must previously contact us. You must send the products to our headquarters at the address: 10 Amfipileos str., Kato Toumpa, Thessaloniki, P.C. 54454, Greece, within 30 days from the statement of withdrawal.

The shipping costs of the returned products are not covered by the Company and are borne exclusively by the customer.

Within 30 days from the receipt of the withdrawal statement, the Company reimburses any amount received from the consumer, which will be credited to the bank account indicated by the consumer, in which he/she must be (co) beneficiary. The amount to be reimbursed does not include the initial shipping costs of the product.

The product you choose to return must be accompanied by the relevant transaction receipt, i.e. the retail receipt or the invoice-shipping form.

The product should be in excellent condition and in its original packaging. Returns are accepted only if the products that the customer wishes to return are in exactly the same condition in which they were received, i.e. with the protective and / or safety tape and without their packaging violated in any way.

You are not entitled to withdraw in the cases of Article 102 of the Law 4512/2018 and in any other case predicted for by the applicable legislation. Indicatively, you are not entitled to withdrawal in case of products not suitable for return for health reasons (e.g. earrings) or for hygiene reasons, and for products which have been unsealed after delivery, such as personal care items (e.g. x. such as lip gloss, mascara, lip liner, eye liner, nail polishes, face cleanser and in general items coming in direct contact with the skin).

The consumer is responsible for any reduction in the value of the goods, as a result of their management, other than the one that is necessary for the consumer to determine their nature, characteristics and function. We are not responsible and we will not compensate the consumer nor will the withdrawal be valid, in case the products have been damaged due to consumer’s fault,  or in case of use which exceeds what is necessary to determine their nature, characteristics and function.

– You may choose to return the product you ordered and replace it with another product of equal or greater value.

In this case, the shipping fee is €6, as it is charged €3 for the shipment of the new parcel and an additional €3 for the receipt and return of the product at our headquarters.

The replacement of the returned products with the new products you choose will be concluded within 5 working days from the date the products are received, unless we inform you about the lack of stock of the new products. In the latter case, the monetary value of the returned product will be credited to the bank account indicated by the customer, in which he/she must be (co) beneficiary.

Replacement of a product, which is found to be defective, is done at the expense of Payanna Cosmetics.

In any case, for the process of replacement and shipping of the new product, you should contact us by phone at: +30 231 550 7050 or via an e-mail at: info@payanna.gr or via written message to the Payanna Cosmetics account on Instagram or on Facebook.